In this episode we talked with author Chris Edmonds and discussed the top 12 most important things that a leader needs to do to create a workplace culture where leaders and team members truly care for each other.

Chris Edmonds spent 15 years as a manager and leader before transitioning into consulting. Today Chris has 30 years of experience consulting various organizations on their workplace culture and has achieved amazing results with his approach. Companies who have worked with Chris have seen an average of a 40% increase in customer satisfaction and employee engagement and 35% increase in profits.

Join us as we learn the secrets of Chris’ success and how he has created such positive results for a variety of companies. Hear about how clearly communicating core values and measuring their impact on your organization on a regular basis is a key part of maintaining a healthy work culture. Hear stories about how Chris has seen these effects both positive and negative within real companies that he has worked with.

Here is a link to Chris’ website:
Chris’ Website

Here is a link to Chris’ book:
Good Comes First

Here is a link if you want to connect with Chris on LinkedIn:
Chris’ Linkedin Profile

Chris’ Top 12

“If we create a respectful environment, it makes you money, it makes people want to stay.” – Chris Edmonds

1. Appreciate why a good comes first culture is a business imperative – especially for younger generations.

2. Distance yourself from the competition that maintains its undefined work culture (one that most likely sucks).

3. Identify what “good” means for your company in today’s business climate – and in the future of work.

4. Define your uncompromising work culture to build a foundation of respect AND results.

5. Formalize your team’s servant purpose so that everyone understands how what your team does improves lives and communities.

6. Specify respectful behaviors so your desired values are observable, tangible, and measurable.

7. Align your entire organization to your desired work culture – where good comes first every day.

8. Assess the quality of your work culture by measuring and monitoring how well your leaders and your executive team demonstrate your servant purpose, valued behaviors, strategies, and goals.

9. Hold everyone accountable for both respect and results through modeling, celebrating, measuring, coaching, and mentoring leaders and team members.

10. Implement real, needed change – and quit “thinking” about change and “talking” about change.

11. Become a change champion while creating a lasting legacy as a business leader.

12. Build a team of good people doing good work in a good company.

The tangible, tactical, practical things leaders must do from this list are:

1. Define your uncompromising work culture to build a foundation of respect AND results.

2. Formalize your team’s servant purpose so that everyone understands how what your team does improves lives and communities.

3. Specify respectful behaviors so your desired values are observable, tangible, and measurable.

4. Align your entire organization to your desired work culture – where good comes first every day.

5. Assess the quality of your work culture by measuring and monitoring how well your leaders and your executive team demonstrate your servant purpose, valued behaviors, strategies, and goals.

6. Hold everyone accountable for both respect and results through modeling, celebrating, measuring, coaching, and mentoring leaders and team members.